CRO

Optimising Registrations, Deposits, and User Engagement for Anonymous iGaming Client

Optimising Registrations, Deposits, and User Engagement for Anonymous iGaming Client

Enhancing registration completion, first-time deposit counts, and average revenue per user

Enhancing registration completion, first-time deposit counts, and average revenue per user

Enhancing registration completion, first-time deposit counts, and average revenue per user

This client is an online betting platform offering both Sportsbook and Casino options. The platform strives to provide a seamless and user-friendly experience for users looking to place bets or engage in casino games online.

+61.9%

Increase in Average Purchase Revenue Per User (ARPU)

+59.3%

Increase in Total Overall Revenue

+4.3%

Increase in Registrations Completed

Insight/brief heading

The goal was to improve multiple user interaction points across the platform, including increasing registrations, boosting first-time deposits (FTD), and enhancing average revenue per user (ARPU). We tested various strategies on incentivised messaging, animated deposit icons, CTA modifications, and deposit amount buckets to drive higher engagement and conversion rates.This client is an online betting platform offering both Sportsbook and Casino options. The platform strives to provide a seamless and user-friendly experience for users looking to place bets or engage in casino games online.

Result or How we did it heading

  • For registration page optimisation, we tested variations of messaging on the registration form. Variant C included an added incentive message that resulted in a 4.3% increase in registrations completed compared to other variants.

  • We added an animated “Register and get $40” icon on the high-traffic logged-out page, which resulted in a 103.33% increase in registrations, a 18.52% increase in first-time deposit count, and a 50% increase in total first-time deposit revenue.

  • For deposit CTA optimisation, we tested adding a '+' sign on the header deposit CTA and coloring the block green. This change led to a 17.18% increase in first-time depositors, highlighting the effectiveness of simple design adjustments.

  • Additionally, we tested redirecting users who have not deposited to the deposit page instead of the homepage URL, resulting in a 17.59% increase in first-time deposit count and a 21.24% increase in total revenue.

  • For deposit amount selection, we introduced predefined deposit amount buckets to simplify the process for users, resulting in a 61.93% increase in average purchase revenue per user (ARPU) and a 59.39% increase in total overall revenue lift.

Solution

We ran several tests focusing on different aspects of the user experience, including incentivised registration messaging, animated deposit icons, changes to the deposit CTA, and presenting predefined deposit amount buckets.

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